Frequently Asked Questions

How long will it take to receive my tax refund?
Normally it takes between 5 and 10 working days from the date we lodge your return, as long as there are no processing delays by the ATO.

What are the financial year dates, quarter dates and FBT year dates?
There are many lodgment dates during the year which confuse many business owners. This is why we provide every client with a personalised calendar that highlights all the important dates for the financial year.

Can my BAS/ITR lodgment date be extended, if so for how long?
When lodging through a tax agent, you generally receive an extended amount of time to lodge which can vary on the type of lodgement. Also, under special circumstances, we can apply for an additional extension period if necessary.

Can I send in my documents, rather having to make an appointment to see you?
We accept information to prepare your tax return via e-mail or mail. We send you a ‘required information checklist’ that will assist you in providing all necessary documents.

What do you need from me so that I can move our accounting services to you?
We will ask you for two things. A copy of your most recent tax return and also your previous accountants details so that we can obtain any information that would be relevant for future years. We will look after the transfer of records and you won’t need to do anything further.