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Frequently Asked Questions

How Do We Charge?
Traditionally, accounting firms charge clients by time. At Dendra, we take a different approach, offering up-front pricing and a choice of payment options. We will scope your work, agree to our fee with you in advance and actually advise you of a completion date - Yes that's right, actually tell you when your work will be completed and actually stick to it. Total peace of mind, you get certainty, and no hidden costs.

  • Advance – If you select to pay your fees upfront prior to us commencing your work, we will take up to 3% off the total amount. 
  • Monthly Payments – If you would like to pay our fees over an agreed period, we will direct debit your nominated bank or credit card account.
  • Pay on Invoice – The traditional route. However we will request 50% of the total amount prior to commencing your work. The remaining balance will be due when work is complete.

How long will it take to receive my tax refund?
Normally it takes between 5 and 10 working days from the date we lodge your return, as long as there are no processing delays by the ATO.

What are the financial year dates, quarter dates and FBT year dates?
There are many lodgment dates during the year which confuse many business owners. This is why we provide every client with a personalised calendar that highlights all the important dates for the financial year.

Can my BAS/ITR lodgment date be extended, if so for how long?
When lodging through a tax agent, you generally receive an extended amount of time to lodge which can vary on the type of lodgement. Also, under special circumstances, we can apply for an additional extension period if necessary.

Can I send in my documents, rather having to make an appointment to see you?
We accept information to prepare your tax return via e-mail, mail or via upload to our website. We send you a 'required information checklist' that will assist you in providing all necessary documents.

What do you need from me so that I can move our accounting services to you?
We will ask you for two things. A copy of your most recent tax return and also your previous accountants details so that we can obtain any information that would be relevant for future years. We will look after the transfer of records and you won't need to do anything further.


What Our Clients Say

  • "We have been with the Dendra Accounting Team for more than ten years. The team look at both our family business, property portfolios and personal priorities and then tailor a financial plan that best suits our needs."
    Sharp Edge Australia | Read More
  • "We started Northern RV Plumbing 6 years ago, our niche being caravan manufacturers. Previously, we would only speak to our accountant once a year to prepare our tax return."
    Northern RV Plumbing Pty Ltd | Read More
  • "George and the team at Dendra have been an integral part of my business, helping me understand the most basic to more complex matters in a way that is simple and of great value"
    All Children's Care Relieving Agency | Read More
  • "ATA Signage Services manufacture and install all types of signage, from small decals to large pylons and everything in between. When we decided to move from a small sole proprietor into a Pty Ltd company we interviewed 5 different accountants, and chose Dendra for the job."
    ATA Signage Services | Read More
  • "We started our business Exlite Electrical Contractors two years ago. Having never run our own business we obviously had a lot to learn."
    Exlite Electrical Contractors | Read More


Australian Accounting Awards 2016

Fast-growing firm of the year. Partner of the year - boutique firm. Executive of the year.

Why Dendra

With Dendra, you work with a pro-active accountant who can drive your business growth, reduce risk and improve decision making. We take pride in finding the right solutions – from the practical and straightforward to the most challenging.